Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessories.  Orders typically ship within 1-3 business day of being placed. Must be located within the Continental U.S. to be eligible for shipping. 

Due to dealer agreements, some bikes are not eligible for shipping.

Shipping Fees *

* Please note that some items may be subject to additional shipping and handling charges because of size or weight.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within 1-3 business days. Please keep in mind, some items may require additional processing time to transfer from off-site locations or assembly. We will contact you, via phone call, once your order is ready for pickup. 

If you need an item right away, please call to confirm the product is available before heading to the store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

All returns must be made within 30 days of purchase and must include all original packaging and any manuals or other pertinent packing information. No returns on bicycles, car racks, stationary trainers, gift cards, or sale items. Labor fees, such as custom wheel builds or other services, are also non-refundable. Items eligible for return must be in new condition or proven defective.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!